Terms & Conditions

Brilliantey SIA Registration number 50203040141 and its associates, successors and assigns (collectively referred to as ‘us’, ‘we’ and ‘our) are providing their goods and services to you (the person making an order with us) subject to the following terms, which are also known as our terms and conditions of trade (“Terms of Trade”). By agreeing to purchase a product from us, you agree to be bound by these Terms of Trade.

If you need to contact a Brilliantey representative please fill out the form on our ‘Contact Us’ section of our website otherwise contact us on info@brilliantey.com. Brilliantey reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. Any changes made to these Terms take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was in August 2018.

Money Back Guarantee

We have absolute confidence in providing the best at home teeth whitening products in the world. That’s why we have a 100% Results or Money Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades while using our products. In the unlikely event that you find this is not the case with your Brilliantey experience, you may be entitled to a refund by following the below steps:

  1. Take a clear photo of your teeth before using our products.
  2. Use our products exactly as instructed.
  3. Take a clear photo after you’ve completed 6 applications.
  4. Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

You have 30 days from the date received, to submit a Money Back Guarantee application. Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied with the supporting evidence you provide to us.

Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must also include valid date and time stamps.

Prices, Payment and Product Availability

Once an order has been made, you must pay the price stated on our website as being the purchase price for the relevant products. It is your responsibility to confirm what is in your cart prior to making a purchase. We do not provide refunds for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received.

By placing an order with us, you warrant and represent to us that:

  1. You understand the nature and effect of these Terms and agree to be bound by them;
  2. You are authorised and legally permitted to purchase the products being ordered;
  3. You are authorised and legally permitted to effect payment for the products being ordered using the payment method selected;
  4. The information provided to us in connection with your purchase is accurate and complete.

You agree to indemnify us against any and all expenses, losses, damages or costs that we may sustain or incur in connection with any breach by you of the above warranties.

Brilliantey will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed. Brilliantey does not make any warranties with respect to the availability of its products and will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as is reasonably possible when this occurs and advised on what to do to solve this problem.

Brilliantey reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty, an incorrect price has been displayed, your billing or shipping information is incorrect, we have grounds to believe that you are not authorised or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force majeure events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Promotions

We may, from time to time, run promotions where certain products are offered for sale at a discounted price.

All promotions are subject to availability and while stocks last.

Any products purchased outside of the advertised time frame set out by Brilliantey will not be eligible for the promotional price. Where there is no promotion period specified, the relevant promotion will end when it is discontinued on Brilliantey’s platforms.

Terms of Product Use

You must only use the products in accordance with the instructions provided and only for the purpose in which they are provided. Nothing in these terms provide you with any entitlement or right to sell, licence or distribute our products to third parties.

This site is solely an online store for oral & beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner, dentist, doctor or physician before the purchase of any products listed. Your physician or health care practitioner can address any concerns, medical questions and queries regarding the possible treatment of any medical condition. Brilliantey does not, and is not, able to give or intend to provide any advice in connection with your medical related questions. This website does not replace any medical professional resource.

We do not represent ourselves as a doctor or physician and nor is this implied. Whiteness from this product will vary from customer to customer depending on factors such as the structure of one’s teeth, the number of times it is being used and the duration of time on each whitening session. Teeth whitening may not be uniform due to the difference in people’s teeth and, unless you meet the criteria for our Money Back Guarantee, Brilliantey is not liable to you for any undesired results. Whitening fades with time and a regular up keep is recommended in order to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities. By placing an order through Brilliantey you accept all risks associated with the product as well as any complications that may arise as result of your use of the product.

IF YOU NEED MEDICAL ATTENTION YOUR DOCTOR IMMEDIATLEY.

People under the age of 18, who pregnant, have health problems, periodontal disease or gums that are in poor condition, overly sensitive teeth, wear braces, had recent oral surgery, decayed teeth, have roots exposed, have colitis, have jaw problems, or are allergic to items inside the gel should not use this product. It remains the user’s responsibility to ensure you are not allergic to any of the ingredients inside the gel or product before using.

Shipping and Handling Information

All orders placed will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 6 business days for dispatch.

Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, Brilliantey will help as much as is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to contact with our customer care team to arrange redelivery and will also have to pay for all postage costs.

Risk in the products purchased will pass to you once delivery has been made to your nominated address.

Please direct any shipping related inquiries to info@brilliantey.com

Taxes, Fees and Duties

When, or after delivery is made, there may be fees, duties, import or export and excise taxes, as well as other fees or assessments which may be assessed or levied by any national, State, or local government and any of their departments and subdivisions in relation to the ordered products. These charges are not included in the original shipping charge, and must be paid by you in addition to the amounts stated on our website. You will not be entitled to payment or reimbursement by Brilliantey for those charges. If you fail to pay the required fees, duties, taxes or assessments and the items are returned to us, we will provide you with a refund for the returned products minus the return delivery costs.

If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Returns Policy

If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email info@brilliantey.com and describe your problem.

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth and stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at Brilliantey are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.

Subject to the below paragraph, Brilliantey will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating to our satisfaction that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product.

We offer a five 2 year warranty for our LED lights. If, at any time within five 2 years following your receipt of the LED light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement LED light free of charge. To make a claim under this warranty, you can either return the LED light to us, or provide us with a video demonstrating how the LED light is no longer working, within five 2 years from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that the LED light is no longer working, we will send you a new LED light.

If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post, not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

Intellectual Property

Except to the extent owned by our suppliers or licensors, we own all Intellectual Property Rights subsisting in our website, our products and our branding. Nothing in these Terms or our website in any way grants you any right or entitlement of whatever nature in respect of our Intellectual Property Rights.

We reserve all rights, title and interests in our Intellectual Property Rights.

For the purposes of this paragraph, Intellectual Property Rightsmeans intellectual property rights conferred by statute, common law or equity in any part of the world including without limitation patents, trademarks, copyright and neighbouring rights, designs, domain names, know how, circuit layouts, moral rights, rights in get-up, inventions and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registered or not, and all other rights of a like nature which are now or may in the future subsist or be conferred in relation to them by the law in force in any part of the world, including all renewals and extensions.

General

With the exception of those terms provided on our website, these Terms contain the entire agreement between the parties hereto and no representations, inducements, promises or agreements oral or otherwise not embodied herein shall have any force or effect other than as expressly provided in this document or subsequent to the date hereof in writing and signed by a proper and duly authorised representative of the party to be bound thereby.

If any provision of these Terms are prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms.

Any failure or delay by us to exercise a power or right does not operate as a waiver of the power or right. The exercise of power or right does not preclude either its exercise in the future or the exercise of any other power or right. A waiver is not effective unless in writing. A waiver of a power or right is effective only in respect of the specific instances to which it relates and for the specific purpose for which it is given.

You must not assign your rights or obligations pursuant to these Terms to any other person without our prior written consent.