Free Worldwide Shipping
You do not need to pay for shipping anymore! Orders are packed and shipped Monday to Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, Brilliantey will help as much as is reasonably necessary to trace a missing parcel.
Shipping Time Frames
|Europe||2-5 business days|
|USA||4-10 business days|
|Canada||4-10 business days|
|United Kingdom||2-5 business days|
|Australia||4-10 business days|
|International||4-15 business days|
If you consider that an item is defective and you are entitled to a replacement or a refund, you must contact with our customer care team and describe your problem.
Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth and stains the user has. It may take a number of months to completely rid your teeth of tough stains. We are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our money back guarantee.
Subject to the below paragraph, we will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating to our satisfaction that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product. If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return.