Terms & Conditions

Brilliantey SIA registration number 50203040141 and its associates, successors and assigns (collectively referred to as ‘us’, ‘we’ and ‘our’) are providing their goods and services to you (the person making an order with us) subject to the following terms, which are also known as our terms and conditions of trade (“Terms of Trade”). By agreeing to purchase a product from us, you agree to be bound by these Terms of Trade.

If you need to contact a Brilliantey representative please contact with our customer care team. Brilliantey reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. Any changes made to these Terms take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was in August 2018.

Prices, Payment and Product Availability

Once an order has been made, you must pay the price stated on our website as being the purchase price for the relevant products. It is your responsibility to confirm what is in your cart prior to making a purchase. We do not provide refunds for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received.

By placing an order with us, you warrant and represent to us that:

  • You understand the nature and effect of these Terms and agree to be bound by them;
  • You are authorised and legally permitted to purchase the products being ordered;
  • You are authorised and legally permitted to effect payment for the products being ordered using the payment method selected;
  • The information provided to us in connection with your purchase is accurate and complete.

You agree to indemnify us against any and all expenses, losses, damages or costs that we may sustain or incur in connection with any breach by you of the above warranties.

Brilliantey reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty, an incorrect price has been displayed, your billing or shipping information is incorrect, we have grounds to believe that you are not authorised or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force majeure events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

Money Back Guarantee

We have absolute confidence in providing the best at home teeth whitening products in the world. That’s why we have a 100% results or money back guarantee. You have 30 days from the date received, to submit a money back guarantee application. Applications that do not meet this criteria will not be approved for refund.

We guarantee that your teeth will improve by a minimum of one shade while using our products. In the unlikely event that you find this is not the case with your Brilliantey experience, you may be entitled to a refund by following the below steps:

  1. Within 7 days of your order being delivered, take a clear photo of your teeth before using our teeth whitening kit with shade guide and e-mail a photo to us at info@brilliantey.com.
  2. Use our products exactly as instructed.
  3. Take another clear photo of your teeth and shade guide after you’ve completed 6 applications within 30 days of receiving it and e-mail the photo to us in the same e-mail chain.
  4. Once approved, send back your product and provide us with the tracking number in the same e-mail chain.
  5. Refund will be processed once we have received the product at our warehouse.

Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must include valid date and time stamps.

We reserve our right to reject a refund request in the event that we are not satisfied with the supporting evidence you provide to us.

Terms of Product Use

You must only use the products in accordance with the instructions provided and only for the purpose in which they are provided. Nothing in these terms provide you with any entitlement or right to sell, licence or distribute our products to third parties.

This site is solely an online store for oral & beauty products. This website is not a substitute for professional medical advice, however we do advise to consult your health care practitioner, dentist, doctor or physician before the purchase of any products listed. Your physician or health care practitioner can address any concerns, medical questions and queries regarding the possible treatment of any medical condition. Brilliantey does not, and is not, able to give or intend to provide any advice in connection with your medical related questions. This website does not replace any medical professional resource.

We do not represent ourselves as a doctor or physician and nor is this implied. Whiteness from this product will vary from customer to customer depending on factors such as the structure of one’s teeth, the number of times it is being used and the duration of time on each whitening session. Teeth whitening may not be uniform due to the difference in people’s teeth and, unless you meet the criteria for our money back guarantee, Brilliantey is not liable to you for any undesired results. Whitening fades with time and a regular up keep is recommended in order to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities. By placing an order through Brilliantey you accept all risks associated with the product as well as any complications that may arise as result of your use of the product.

People under the age of 18, who pregnant, have health problems, periodontal disease or gums that are in poor condition, overly sensitive teeth, wear braces, had recent oral surgery, decayed teeth, have roots exposed, have colitis, have jaw problems, or are allergic to items inside the gel should not use this product. It remains the user’s responsibility to ensure you are not allergic to any of the ingredients inside the gel or product before using.

Shipping and Handling Information

You do not need to pay for shipping anymore! Orders are packed and shipped Monday to Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, we will help as much as is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to contact with our customer care team to arrange redelivery and will also have to pay for all postage costs. Risk in the products purchased will pass to you once delivery has been made to your nominated address.

Returns Policy

If you consider that an item is defective and you are entitled to a replacement or a refund, you must contact with our customer care team and describe your problem.

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth and stains the user has. It may take a number of months to completely rid your teeth of tough stains. We are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our money back guarantee.

Subject to the below paragraph, we will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating to our satisfaction that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product. If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return.

Warranty

We offer a 2 year warranty for our led lights. If, at any time within 2 years following your receipt of the led light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement led light free of charge. To make a claim under this warranty, you can either return the led light to us or provide us with a video demonstrating how the led light is no longer working, within 2 years from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that the led light is no longer working, we will send you a new led light.

Taxes, Fees and Duties

When or after delivery is made, there may be fees, duties, import or export and excise taxes, as well as other fees or assessments which may be assessed or levied by any national, State, or local government and any of their departments and subdivisions in relation to the ordered products. These charges are not included in the original shipping charge, and must be paid by you in addition to the amounts stated on our website. You will not be entitled to payment or reimbursement by Brilliantey for those charges. If you fail to pay the required fees, duties, taxes or assessments and the items are returned to us, we will provide you with a refund for the returned products minus the return delivery costs. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Promotions

If you have said we can, we’ll send you marketing messages by email to keep you aware of what of what we’re up to. From time to time we may use your personal information to provide you with current information about offers you may find of interest, changes to our organisation, or new products or services being offered by us or ay company with whom we are associated.

Colors

We have made every effort to display, as accurately as possible, the colors of our products that appear at the our website. However, as the actual colors you see will depend on your display, we cannot guarantee that your display of any color will be accurate.

Use Restrictions

You understand and accept that all information, data, text, photographs, graphics, video, message or other material appearing on this Site (collectively, ‘Content’) are owned by Brilliantey or its licensors. You are expressly prohibited from using any content without the express written consent of Brilliantey or its licensors. Except as otherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Brilliantey, and/or the appropriate licensor. Permission is hereby granted to display, copy, distribute, and download the materials on this site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without Brilliantey express written permission, ‘mirror’ any material contained on this site or any other server. Any permission granted herein terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

Intellectual Property

Except to the extent owned by our suppliers or licensors, we own all Intellectual Property Rights subsisting in our website, our products and our branding. Nothing in these Terms or our website in any way grants you any right or entitlement of whatever nature in respect of our Intellectual Property Rights. We reserve all rights, title and interests in our Intellectual Property Rights.

For the purposes of this paragraph, Intellectual Property Rights means intellectual property rights conferred by statute, common law or equity in any part of the world including without limitation patents, trademarks, copyright and neighbouring rights, designs, domain names, know how, circuit layouts, moral rights, rights in get-up, inventions and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registered or not, and all other rights of a like nature which are now or may in the future subsist or be conferred in relation to them by the law in force in any part of the world, including all renewals and extensions.

General

With the exception of those terms provided on our website, these Terms contain the entire agreement between the parties hereto and no representations, inducements, promises or agreements oral or otherwise not embodied herein shall have any force or effect other than as expressly provided in this document or subsequent to the date hereof in writing and signed by a proper and duly authorised representative of the party to be bound thereby.

If any provision of these Terms are prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms.

Any failure or delay by us to exercise a power or right does not operate as a waiver of the power or right. The exercise of power or right does not preclude either its exercise in the future or the exercise of any other power or right. A waiver is not effective unless in writing. A waiver of a power or right is effective only in respect of the specific instances to which it relates and for the specific purpose for which it is given.

You must not assign your rights or obligations pursuant to these Terms to any other person without our prior written consent.